Privacy Policy

Download Our Privacy Statement

Updated 06/2024

Last Updated: May 1, 2022

Genesis Bank ("we," “us,” or “our”) respects and values your privacy and is committed to maintaining the confidentiality of your personal financial information. This Privacy Policy (“Policy”) describes our policies and practices for consumer visitors to our website with respect to consumers’ personally identifiable information (“PII”). This Policy does not govern any information that may be collected by us offline, or through any means other than our website.

Updates and Changes

By using, and continuing to use our website, you agree to the terms of the most recent version of this Policy. We may make updates and changes to this Policy at any time, at our sole discretion, without notice. You are responsible for regularly reviewing this Policy. We may update this Policy by posting a revised version on our website. Your continued use of our website following any updates or changes shall constitute your acceptance of such updates and changes.

Collection of Information

We do not collect the PII or personal data of those who access or interact with our website. Further, we do not collect nor disclose any nonpublic personal information about you, except as set forth in our Privacy Notice located above.

Linked Websites

We may provide links to third-party websites that are not operated or controlled by us solely as a convenience for information that may be useful to users of our website. We have no control over and are not responsible for the information collection practices on such websites. We urge you to review the privacy policies of any linked third-party websites before using them or providing any PII. Third party websites may collect and use information about you in a way that is different from this Policy.

Third Parties

When you use services provided by third parties acting on our behalf, such third parties may track and collect PII and personal data. This may include PII collected when you register for a service or download a mobile app. Where we have a presence on a website, mobile app, or platform owned by a third party, the third party’s Privacy Policy and Terms of Use, rather than this Policy, will govern.

Cookies

A cookie is a small data file that can be placed on your hard drive when you visit certain websites. Cookies can collect, store, and sometimes track information. A “web beacon” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. Through the use of Google Analytics, our website utilizes cookies, web beacons, and related technologies for marketing purposes, including storing cookies on your device(s) to collect data and keep track of usage data. Our use of Google Analytics helps us to gain insights and improve the functionality of our website and mobile app(s) and allow us to display promotional material to you on other sites you visit. The information we obtain through cookies may include, for example, your IP address, the website from which you visited us, the type of device you used. Other than through the use of Google Analytics, we do not knowingly collect personal information or data from any visitors.

How Google uses data when you use our partners’ sites or apps, and via cookies through the use of our website and mobile apps, is located at www.google.com/policies/privacy/partners, or any other URL Google may provide from time to time. Through the website’s Terms of Use, you acknowledge and consent to the storing and accessing of cookies or other information on your device where such activity occurs in connection with your use of our website or mobile app(s).

You may opt out of Google Analytics by visiting the Google Analytics Opt-out Page or by downloading and using the Google Analytics Opt-Out Brower Add on.

Third parties such as social media companies and advertising networks may build profiles based on your browsing activity using cookies. If a third-party cookie or similar tracking device is placed on your computer by a third party, it may be able to collect information about your browsing activity at our website. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about a third-party’s cookies, you should contact the provider directly.

Social Media

We may provide additional information about our products and services through social media platforms such as Facebook, Instagram, Twitter, and LinkedIn. Please carefully review the Terms of Use and Privacy Policy for each of these individual social media platforms, as they may differ from our policies.

State Rights

Depending on your residency, you may have additional privacy protections under state law. Certain state laws may restrict the types of information that may be disclosed about you, limit the parties with whom such information may be shared, or require additional notices or opt-out rights to be provided.

Security

We use organizational, technical, and procedural best practices to guard personal data.

Questions

For more information about the website or this Policy, please call us at 888-811-7531.

GenTeck^SM Connect Mobile Privacy Policy

Last Updated: 12/10/2021

GenTeck Connect Mobile (the “App”)– powered by Fiserv – helps you control your credit and/or debit cards through your mobile device, making it easy to manage your finances on the go.

The App allows you to:

• Get real-time balances for your accounts 
• Manage your money
• View your transactions and statements
• Make transfers
• Pay your bills and manage billers
• Deposit a check
• Receive alerts
• Manage cards

This Privacy Policy, in combination with other relevant privacy notices that we provide to you (e.g., pursuant to financial privacy laws), inform you of the policies and practices regarding the collection, use and disclosure of any personal information that we and our service providers collect from or about users in connection with the App’s website and mobile application (the “Services”).

THE TYPES OF INFORMATION WE COLLECT IN THE APP
Through your use of the Services, we may collect personal information from you in the following ways:

(a) Personal Information You Provide to Us.

• We may collect personal information from you, such as your first and last name, address, e-mail, telephone number, and social security number when you create an account.
• We will collect the financial and transaction information necessary to provide you with the Services, including account numbers, payment card expiration date, payment card identification, verification numbers, and transaction and payment history.
• If you provide feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.
• We also collect other types of personal information that you provide voluntarily, such as any information requested by us if you contact us via email regarding support for the Services.

(b) Personal Information Collected from Third Parties. We may collect certain information from identity verification services and consumer reporting agencies, including credit bureaus, in order to provide some of our Services.

(c) Personal Information Collected Via Technology. We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications and other online services, such as:

• Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers, language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 3G), and general location information such as city, state or geographic area.
• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.
• Cookies, which are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand user activity and patterns.
• Local storage technologies, like HTML5 and Flash, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
• Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
• Location Information. If you have enabled location services on your phone and agree to the collection of your location when prompted by the Services, we will collect your location information when you use the Services; for example, to provide our fraud detection services. If you do not want us to collect this information, you may decline the collection of your location when prompted or adjust the location services settings on your device.

HOW WE USE YOUR INFORMATION COLLECTED IN THE APP

(a) General Use. In general, we use your personal information collected through your use of the Services to respond to your requests as submitted through the Services, to provide you the Services you request, and to help serve you better. We use your personal information, in connection with the App, in the following ways:

• facilitate the creation of, and secure and maintain your account;
• identify you as a legitimate user in our system;
• provide improved administration of the Services;
• provide the Services you request;
• improve the quality of experience when you interact with the Services;
• send you administrative e-mail notifications, such as security or support and maintenance advisories; and
• send surveys, offers, and other promotional materials related to the Services.

(b) Compliance and protection. We may use your personal information to:

• comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities;
• protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
• audit our internal processes for compliance with legal and contractual requirements and internal policies;
• enforce the terms and conditions that govern the Service; and
• prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

(c) Creation of Non-Identifiable Data. The App may create de-identified information records from personal information by excluding certain information (such as your name) that makes the information personally identifiable to you. We may use this information in a form that does not personally identify you to analyze request patterns and usage patterns to enhance our products and services. We reserve the right to use and disclose non-identifiable information to third parties in our discretion.

DISCLOSURE OF YOUR PERSONAL INFORMATION
We disclose your personal information collected through your use of the Services as described below.

(a) In Accordance with Our Other Privacy Notices. Other than as described in this Privacy Policy in connection with the App, this Privacy Policy does not apply to the processing of your information by us or third parties with whom we share information.
(b) Third Party Service Providers. We may share your personal information with third party or affiliated service providers that perform services for or on behalf of us in providing the App, for the purposes described in this Privacy Policy, including: to provide you with the Services; to conduct quality assurance testing; to facilitate the creation of accounts; to optimize the performance of the Services; to provide technical support; and/or to provide other services to the App.
(c) Authorities and Others. Regardless of any choices you make regarding your personal information, The App may disclose your personal information to law enforcement, government authorities, and private parties, for the compliance and protection services described above.

LINKS TO OTHER SITES

The App may contain links to third party websites. When you click on a link to any other website or location, you will leave the App and go to another site and another entity may collect personal and/or anonymous information from you. The App’s provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites. We encourage you to read the privacy policy of every website you visit.

YOUR CHOICES REGARDING YOUR INFORMATION

You have several choices regarding use of information on the Services.

(a) How We Respond to Do Not Track Signals. Some web browsers transmit “do not track” signals to the websites and other online services with which your web browser communicates. There is currently no standard that governs what, if anything, websites should do when they receive these signals. We currently do not take action in response to these signals. If and when a standard is established, we may revise its policy on responding to these signals.
(b) Access, Update, or Correct Your Information. You can access, update or correct your information by changing preferences in your account. For additional requests, please contact us.
(c) Opting Out of Email or SMS Communications. If you have signed-up to receive our email marketing communications, you can unsubscribe any time by clicking the "unsubscribe" link included at the bottom of the email or other electronic communication. Alternatively, you can opt out of receiving marketing communications by contacting us at the contact information under "Contact Us" below. If you provide your phone number through the Services, we may send you notifications by SMS, such as provide a fraud alert. You may opt out of SMS communications by unlinking your mobile phone number through the Services.
(d) Opting Out of Location Tracking. If you initially consented to the collection of geo-location information through the Services, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. Please note, however, that if you withdraw consent to our collection of location information, you may no longer be able to use some features of the App.

SAFEGUARDS AND RETENTION
We implement reasonable administrative, technical and physical measures in an effort to safeguard the information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of your information.

A NOTE ABOUT CHILDREN
The Services are not directed towards individuals under the age of 18, and we do not, through the App, intentionally gather personal information about visitors who are under the age of 18. If a child under 18 submits personal information to us through the App and we learn that the personal information is the information of a child under 18, we will attempt to delete the information as soon as possible.

PRIVACY POLICY UPDATES
This Privacy Policy is subject to occasional revision. We will notify you of any material changes in its collection, use, or disclosure of your personal information by posting a notice on the Services. Any material changes to this Privacy Policy will be effective thirty (30) calendar days following notice of the changes on the Services. These changes will be effective immediately for new users of the Services. If you object to any such changes, you must notify us prior to the effective date of such changes that you wish to deactivate your account. Continued use of the Services following notice of any such changes shall indicate your acknowledgement of such changes.

CONTACT US

If you have any questions or complaints about this Privacy Policy or The App’s data collection or processing practices, or if you want to report any security violations to The App, please contact The App by email at: servicecenter@mygenesisbank.com; or by mail at:

Genesis Bank
4675 MacArthur Court, Suite 1600
Newport Beach, CA 92660
1-(888)-811-7531